FAQ | OUI the People

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Customer Care

Frequently Asked Questions

Everything you need to know about OUI the People fragrance, bodycare, orders, and where to shop.

About Our Fragrances Choosing a Fragrance Ingredients & Values Shipping & Orders About OUI the People Sephora & Shopping

About Our Fragrances

What kind of fragrances does OUI the People make?

We create modern fine fragrances inspired by Caribbean memories, designed to wear close to the skin. Rather than filling a room, our fragrances unfold gradually throughout the day, becoming part of your skin and your story.

What does "Memories on Skin" mean?

Every fragrance begins with a real memory from our founder's life—from Brooklyn to Guyana to Morocco and beyond. Those memories become starting points, not scripts. Once you wear them, they become yours.

Are your fragrances sweet?

Not in the traditional sense.

Even fragrances with gourmand notes—like honey, vanilla, brown sugar or milk—are balanced with woods, spice, florals or musk to create sophisticated compositions rather than dessert-like scents.

Are these skin scents?

Many of them are.

Our fragrances are designed to feel intimate, warm and personal. They invite people closer rather than announcing themselves from across the room.

Are your fragrances unisex?

Yes.

We believe fragrance has no gender. Wear what feels like you.

Are these Eau de Parfum?

Yes. Every fragrance is an Eau de Parfum formulated for lasting wear.

Choosing a Fragrance

I'm buying without smelling first. Which fragrance should I choose?

Each fragrance has a detailed "Blind Buy" guide on its product page to help you understand not only the notes, but the feeling of wearing it.

If you're still unsure, our Discovery Set lets you experience the entire collection before choosing a full-size bottle.

Which fragrance is your bestseller?

Island Milk has become our cult favorite, followed closely by Caribbean Skin and Souk Honey.

Each offers something very different, which is why we recommend reading the Blind Buy section rather than shopping by popularity alone.

Which fragrance lasts the longest?

Longevity varies from person to person because skin chemistry, climate and application all play a role.

Generally, our warmer fragrances like Island Milk and Souk Honey tend to wear longer due to their rich woods, resins and musks.

Can I layer your fragrances?

Absolutely.

Our fragrances are designed to layer beautifully with one another or with our bodycare collection. Layering can create a scent that's uniquely yours while often extending wear.

Do you recommend wearing fragrance with your body products?

Yes.

Applying fragrance to well-moisturized skin can help extend wear. Many customers pair our fragrances with Featherweight Hydrating Body Gloss for a longer-lasting scent experience.

Ingredients & Values

Are your fragrances clean?

We formulate thoughtfully, using high-quality ingredients that meet strict safety standards.

Rather than chasing marketing buzzwords, we focus on creating beautiful fragrances that are both luxurious and responsibly made.

Are your fragrances vegan?

Yes.

Are your fragrances cruelty-free?

Always. We never test on animals.

Do your fragrances contain phthalates?

Our formulas are created to meet current regulatory and retailer standards, including Sephora's Clean at Sephora requirements where applicable.

Shipping & Orders

Do you ship internationally?

Not as yet.

How long does shipping take?

Orders typically ship within 1–3 business days. Delivery times depend on your shipping method and destination.

Can I return a fragrance?

Because fragrance is a personal product, we can only accept returns on unopened, unused items. If something arrives damaged or incorrect, please contact us and we'll make it right.

My package says delivered, but I can't find it.

Please first check with neighbors, your building management or household members. Carriers sometimes mark packages as delivered before they arrive.

If you're still unable to locate your order, contact our customer care team and we'll help investigate.

About OUI the People

Who is OUI the People?

OUI the People is an independent fragrance and bodycare house founded by Karen Young.

Born in Brooklyn and shaped by Caribbean heritage, we create products that celebrate memory, culture and the quiet rituals that stay with us.

Why did you start making fragrance?

I've always believed scent is one of the strongest ways we remember who we are.

These fragrances began as personal memories—from late summer nights in Brooklyn to condensed milk in my mother's kitchen—and became an invitation for others to discover pieces of themselves through scent.

Where are your fragrances made?

Our fragrances are developed with world-class perfumers using fine fragrance ingredients and are manufactured to the highest quality standards.

What makes OUI the People different?

We don't chase trends.

Every fragrance begins with a true story, but it's designed to leave room for your own. We believe fragrance should feel personal, emotional and deeply wearable—not performative.

Sephora & Shopping

Where can I buy OUI the People?

You can shop directly from our website or find select fragrances at Sephora.

Is everything available at Sephora?

Not always.

Some fragrances, limited editions and exclusive launches may only be available through OUI the People.

Will sold-out fragrances return?

Whenever possible, yes. Join the waitlist on the product page to be the first to know when a fragrance returns.

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